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purple tides

Clarity is closer than ever.

FAQ

Hello, how can we help?

What is Purple Tides?

Purple Tides is a one-question text reading app. You can ask about finding your twin flame, career challenges, insight into family matters, or other life issues. You decide how many different advisors will answer your question: 2, 3, 5 or 10 advisors. Once you submit your question, all you need to do is sit back and relax. You will be notified as each reading arrives!

Who are the advisors?

For many years, we’ve built a community of professional, talented and experienced mentors who have already been answering client’s questions on our sister apps:: Purple Ocean and Purple Garden

Can I choose who will read for me?

You cannot choose the advisors who will answer your questions. However, you can select the number of individual advisors who will read for you: 2, 3, 5 or 10 different advisors!

How long do I have to wait for an answer to my question?

Advisors have up to 24 hours to reply to your question, but often will reply much sooner.

How many questions can I ask at the same time?

You can ask one question per order, which will be answered by the number of advisors that you choose. You can place as many orders as you like, there is no limit!

Can the advisors access my personal information from my profile?

Our advisors can see the name you entered, your gender, photo, relationship status, date and time of birth. If you’ve added information about a specific person of interest, they’ll see their first name, gender, photo (pixelated), date of birth, time of birth, relationship status and how you are connected to them. They cannot see your email address, any other personal information

Can they see answers received from other advisors?

No.

What happens if I don’t get my answers on time?

While this is quite rare, there will be instances in which advisors won’t be able to answer your question on time. In such a case your credit will be refunded to your Purple Tides account.

How much does it cost?

2 Readings cost $10, 3 Readings cost $15, 5 Readings cost $25 and 10 Readings cost $45.

What form of payment does Purple Tides accept?

Currently all credit is bought through in-app purchases.

I’m experiencing technical difficulties with the app. Who can help me with this?

We are here for you! Please click on the ‘Contact us’ link and let us know what is happening so we can assist you.

I forgot my password!

To reset your Purple Tides password, open the app, tap the ‘Forgot Password’ link and a password reset link will be sent to you.

How do I cancel my account?

You can simply not use your account or delete the app from your device. If you have any questions, please contact our Customer Service team by visiting our ‘Contact us’ page.
Still have a question? Contact us!
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